UX Design

Mediker

Doctor Appointment App
COMPANY
Mediker
PROJECT TYPE
UX Design
PROJECT YEAR
2023

Project Brief

I developed a doctor appointment booking app designed to help users find nearby doctors and clinics, schedule appointments, book rides, and receive appointment and medication reminders. My goal was to assess the main user experience—specifically the process of searching for a preferred doctor, navigating the app, and completing the payment flow. Additionally, I aimed to identify any pain points or challenges that users might encounter while using the app to ensure overall ease of use.

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Challenge

Main challenge was to create an intuitive experience tailored for senior citizens and working individuals, enabling them to quickly and easily book appointments, arrange rides, receive reminders, and monitor their health without hassle.

Moodboard

Solution

The proposed solution for our UX project is to develop an appointment booking app that enables users to easily find local doctors, follow a simple booking process for in-person appointments, quickly consult doctors online, and receive timely reminders for both appointments and medications.

Pain Points

Users not tech-savvy struggle to navigate without guides or tutorial on the process
Users find it frustrating on the frequency of reminders and communication of appointments/ medicines
Users with family finds it difficult to manage the appointments and records of all their family members

identity

website

View Site

Process

Breaking down the appointment booking process

I created a user flow for booking appointment, lab test and also manage overall records.

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Key Takeaways

The key takeaway from this project is the importance of prioritizing the research phase and distilling user needs into clear insights. This approach ensures that the design phase is executed with clarity and efficiency.

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